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COVID-19 UPDATES

The world is feeling the impact of Covid-19. First, we'd like to send our thoughts to those who are hurting in health, financially, or feeling isolated. These are trying times, but you are not alone.

As you probably know, we have global operations in some of the hardest-hit countries. At this time our highest priority is the well-being and support of our customers, partners, colleagues, suppliers, and ateliers.

We currently have strict safety and hygiene protocols in place and are following all suggested health guidelines. We’re working tirelessly to ease the burden wherever we can while keeping business running as usual.

To succeed in these times, we are constantly learning, innovating, and adapting. We’re monitoring the situation closely and sooner or later, hopefully sooner, our lives will return to normal. We promise to keep you up to date on our next steps as we continue to do our utmost offering you the best service as you have grown accustomed to.

We are here to help

Expect that we are available to help and serve you whenever you need us. If you have any questions regarding an existing or future order, please contact our dedicated Customer Support Team.

Email: support@ateliermunro.com

Amsterdam Office: +31 (0)20 408 5008

OPEN CHAT SUPPORT

For now, we hope that everyone remains safe. Take care of yourself. We will get through this. Community support and love will see us through.

Atelier Munro

F.A.Q
Can I still place an order?
Yes! Our commitment to make custom looks convenient and fun to shop, still stands. We‘d be more than happy to help you place an order. For now, the situation varies per store, so please check in with your personal advisor and/or our dedicated customer support team to help you.
Can I still book a fitting in stores?
Depends, as the situation varies per store. We recommend you check with your personal advisor and/or our dedicated customer support team to see which stores are accepting fittings. Most personal advisors are available remotely and can help you find the best solution in the coming weeks.
Will my current order be delivered in time?
Most of the orders in production are unaffected, nevertheless as the situation varies per store please check in with your personal advisor and/or our dedicated customer support team to provide you with the current status of your order.
Are stores and affiliate stores still open?
This differs per country and region. Please check with your personal advisor and/or our dedicated customer support team to provide you with the latest information.
Is it possible to order new items?
If you have an existing fit profile, then yes! Please check in with your personal advisor and/or our dedicated customer support team about how to place an order online.
Take care of yourselves and each other